1. Definitions and Interpretation

In these terms and conditions:

“Agreement” means these terms and conditions together with the Order Confirmation.

“Attendance Fee” means the expected price for the Services as reflected in the Order Confirmation.

“The Customer” and “You / Your” means the company, firm, person, persons, corporation or public authority using any of Reaction Group’s services and includes their successors or personal representatives.

“Customer Equipment” means any equipment or devices which are involved in the provision of Services by Reaction Group.

“Deliverables” means documents and materials (and drafts thereof), opinions, advice and recommendations developed or produced by Reaction Group or its employees, agents or sub-contractors in relation to the Services in any form (and whether written or oral), including but not limited to Results.

“Document” includes in addition to any document in writing any drawing, map, plan, diagram, certificate, design, picture or other image, tape, disk or other device or record embodying information in any form.

“The Contract Price” means the price for the Services as set out in the Order Confirmation (if any).

“Instruction” means the order from the Customer for the Services.

“Intellectual Property” means any patent, invention, copyright, database right, registered or unregistered design, trademark, trade name, logo, trade secrets, know-how or other intellectual property right subsisting anywhere in the world, and applications for any of the foregoing, together with the goodwill thereon.

“Lighting Services” means the installation, testing and/or maintenance of lighting systems, but not the sale or supply of lighting products.

“Minimum Order Value” means the cost to Reaction Group of the labour required to perform the Services which would not otherwise be recouped by us if the work does not proceed as agreed.

“Order Confirmation” means the email or letter sent to the Customer which sets out (as applicable) the Services to be provided, price, estimated completion time and such other specific contractual terms as may be appropriate.

“Reaction Group” and “We / Us / Our” means Reaction Limited, a company registered in England and Wales (Company no 05943409) and with its registered office at C/O Milsted Langdon LLP Motivo House, Alvington, Yeovil, Somerset, England, BA20 2FG.

“Results” means electrical testing results and certificates (as applicable) following completion of Services.

“Services” means the services to be provided by Reaction Group as set out in the Order Confirmation.

“Site” means the site, location, ground or premises where the Services are being provided.

“System” means an electrical or lighting system.

“Testing Services” means PAT, electrical or other testing and certification Services.

“Working Day” means Monday to Friday and excludes 25 December, 26 December, 1 January and 2 January.

“Writing” includes any written paper document, any fax and any email correspondence.

 

2. Conditions

Unless otherwise stated in writing, all orders are accepted subject to these terms and conditions as stated herein and the Customer, by authorising or allowing work to proceed, is deemed to have acknowledged this fact.

These terms and conditions should be read together with the Order Confirmation. If there is any conflict between the Order Confirmation and these terms and conditions, the provisions of the Order Confirmation shall prevail.

No variation to these terms and conditions shall be binding unless agreed in writing between the authorised representatives of Reaction Group and the Customer.

Reaction Group’s employees, agents or sub-contractors are not authorised to make any representations concerning the Instruction or any other aspect of this Agreement unless such authority is confirmed by Reaction Group in advance in writing.

 

3. Changes

3.1 At the point of sale, the Customer will be advised of dates for the performance of the Services. The Customer must inform Reaction Group within 24 hours if these dates are unsuitable and the Customer wishes to change them. Failing such notification, the dates will be reflected in the Order Confirmation and will form part of the Agreement between the parties. Any subsequent request by the Customer to cancel or change the dates will attract the following cancellation fees:

• 0–7 days before work commences: 100% of Minimum Order Value

• 8–14 days before work commences: 80% of Minimum Order Value

• 15–21 days before work commences: 50% of Minimum Order Value

• 22–30 days before work commences: 25% of Minimum Order Value

• Over 30 days: no charge.

 

3.2 If delivery of the Services is impeded or delayed by the Customer, their contractors or third parties so as to change the requirements, scope or duration of the Services, Reaction Group shall advise the Customer of the effects including any increase in the Contract Price and the Agreement shall be modified to reflect such changes.

 

4. Customer Obligations

The Customer shall co-operate with Reaction Group in all matters relating to the provision of the Services and shall ensure that Reaction Group is provided in good time with all information, decisions and/or approvals which Reaction Group requires for provision of the Services and shall provide any additional assistance which Reaction Group may reasonably request.

 

The Customer shall:

• Provide Reaction Group and its personnel with timely and free access to premises, facilities, data and materials reasonably requested by Reaction Group.

• Be responsible at its own cost for preparing and maintaining the premises for the provision of Services, including identifying and removing hazardous materials in accordance with law.

• Inform Reaction Group of all health and safety rules, regulations and security requirements that apply at the premises.

If Reaction Group’s performance is inhibited or prevented due to waiting times, lack of access or other Customer-caused delays, Reaction Group may make a return visit which will carry an additional charge (normally, but not necessarily, limited to the Minimum Order Value).

​

If Reaction Group’s performance is prevented or delayed by any act or omission of the Customer, Reaction Group shall not be liable for any resulting costs or losses.

​

The Customer shall indemnify Reaction Group for any reasonable costs, charges or losses incurred by Reaction Group arising directly or indirectly from the Customer’s negligence, fraud, or failure to perform its obligations.

5. Reaction Group’s Duties

​

Reaction Group shall exercise reasonable skill, care and diligence in the performance of the Services, in accordance with the standards of a qualified and competent contractor experienced in carrying out work of a similar scope and complexity.

Reaction Group shall use reasonable endeavours to provide the Services in all material respects with the Customer’s Instruction and the Order Confirmation. Any times given for performance are estimates only, and time shall not be of the essence.

Reaction Group shall observe all applicable health and safety rules and shall not be liable for breach of its obligations if compliance with such rules prevents or delays its performance.

Reaction Group reserves the right to notify the relevant authority of any serious breach of health and safety or protection legislation discovered in connection with the Services.

 

6. Payment

6.1 Payment arrangements will be as detailed in the Order Confirmation. This will be either Advance Payment or Credit Account.

6.2 Non-Credit Payment:

• The Attendance Fee invoice will be issued on commencement of the Services and payable within 14 days.

• A Final Invoice (if applicable) will be issued upon completion of Services and payable within 14 days. Testing Results / Final Certificate will not be issued until all invoices have been paid in full.

6.3 Credit Account:

• Where agreed in writing, invoices will be payable within 14 days.

• Previous credit terms do not apply automatically to future orders.

6.4 If the Customer fails to make payment within the required period, Reaction Group may:

• Suspend Services;

• Cancel the Agreement;

• Charge interest at 4% above the Bank of England base rate (daily basis) until payment is made;

• Refer the matter to a debt recovery firm, in which case the Customer will be responsible for recovery fees amounting to 20% of the unpaid sum.

6.5 Late payment exceeding 40 days will attract an administration fee of £50 + VAT and £10 + VAT for each reminder letter.

6.6 The Customer shall not withhold payment by reason of any set-off or deduction.

6.7 Title in any Deliverables remains with Reaction Group until payment is received in full.

6.8 If full payment is not received, Reaction Group may repossess Deliverables and any testing will be invalidated.

6.9 Invoices Remaining Unpaid After 90 Days:
If any invoice remains unpaid 90 days after issue, Reaction Group reserves the right to add a 20% surcharge to the total invoice value, in addition to any statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. The Customer accepts liability for this surcharge, all applicable interest, and any reasonable costs incurred in recovering the debt, including legal and collection fees.

​

7. Termination

7.1 A party (“the Initiating Party”) may terminate this Agreement with immediate effect by written notice to the other party (“the Breaching Party”) on or at any time after the occurrence of one or more of the following events:

a) The Breaching Party committing a material breach of this Agreement and failing to remedy the breach within 30 days after receipt of written notice from the Initiating Party requiring it to do so.
b) The Breaching Party passing a resolution for winding up, a court of competent jurisdiction making an order for its winding up, or the presentation of a petition for winding up that is not dismissed within seven days, other than for the purposes of a solvent amalgamation or reconstruction in which the resulting entity assumes the Breaching Party’s obligations under this Agreement.
c) The making of an administration order in relation to the Breaching Party, or the appointment of a receiver, administrator or liquidator over any of its assets.
d) The Breaching Party making an arrangement or composition with its creditors generally, or applying to a court for protection from its creditors generally.

7.2 Reaction Group may, for any reason, terminate the Agreement without liability to the Customer by giving not less than seven (7) days’ written notice. Upon such termination and subject to the Customer’s compliance with clause 7.3, Reaction Group shall refund all sums paid by the Customer and issue a corresponding credit note.

7.3 Upon termination of the Agreement for any reason:
a) The Customer shall immediately pay all outstanding invoices, interest, and any other sums due to Reaction Group.
b) For Services provided but not yet invoiced, Reaction Group may issue an invoice which shall be payable immediately upon receipt.
c) Termination shall not affect the accrued rights or liabilities of either party, nor any provision of the Agreement which is intended to survive termination.

 

8. No Waiver

Failure or delay by either party in enforcing or partially enforcing any provision of the Agreement shall not be construed as a waiver of any of its rights.
Any waiver by a party of any breach of, or default under, any provision of this Agreement shall not be deemed a waiver of any subsequent breach or default.

 

9. Force Majeure

9.1 Neither party shall be liable for any breach of these terms caused by matters beyond their reasonable control, including but not limited to: Acts of God, fire, lightning, explosion, flood, war, riot, industrial dispute (whether or not involving the party’s own employees), extreme weather, or acts of government or regulatory authorities.

9.2 Without limiting clause 9.1, Reaction Group shall not be liable for any delay in completing Services caused by weather conditions, power outages, or other circumstances outside its control.

 

10. Severability

If any provision of this Agreement is found by any court or competent authority to be wholly or partly illegal, invalid or unenforceable, it shall be deemed severable and the remaining provisions shall continue in full force and effect.

 

11. Customer Satisfaction and Disputes

11.1 Satisfaction with the quality of the Services provided is of paramount importance to Reaction Group.
If you are dissatisfied with any aspect of our service, please contact us on 0203 961 5855.
We will investigate all complaints promptly and aim to resolve them quickly and fairly.

11.2 If you are not completely satisfied with the Service, a 100% money-back guarantee is offered subject to the following:
a) The refund excludes any specialist parts or materials ordered specifically for your work.
b) You must claim the refund within 14 days of completion of the Services.
c) Refunds will not be issued until Reaction Group has received:

• All test documentation (including reports, data and certificates), or written confirmation that all digital documentation has been destroyed; and

• At least 95% of all test labels affixed to appliances or consumer units.
  d) Reaction Group will declare your testing and results legally null and void and will not provide confirmation of completion for insurance, legal, or regulatory purposes.

11.3 Should a dispute arise in connection with the Agreement, both parties shall attempt to resolve it by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure.

 

12. Confidentiality

12.1 Each party shall keep confidential all information obtained under or in connection with this Agreement, whether designated as confidential or not, and shall not disclose such information to any third party without the other party’s written consent.

12.2 This obligation does not apply to information which:
a) is or becomes public knowledge through no fault of the receiving party;
b) was in the receiving party’s possession without restriction before disclosure by the other party; or
c) is required to be disclosed by law or by a regulatory authority.

12.3 Reaction Group may, with the Customer’s prior consent (not to be unreasonably withheld), refer publicly to the fact that the Customer is one of its clients.

 

13. Intellectual Property and Reports

13.1 All Intellectual Property and other rights in any Deliverables shall remain vested in Reaction Group at all times.

13.2 Subject to full payment of the Contract Price, Reaction Group grants the Customer a non-exclusive, royalty-free licence to reproduce the Results for its own internal use and for their original intended purpose only.

 

14. Indemnity

The Customer shall indemnify and hold harmless Reaction Group from and against all claims, losses, damages, costs, or expenses (including legal fees) arising directly or indirectly from:

• The Customer’s breach of this Agreement; or

• Any act, omission, or negligence of the Customer, its employees, or agents.

 

15. Liability

15.1 Nothing in this Agreement limits or excludes Reaction Group’s liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.

15.2 Reaction Group’s total aggregate liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the Contract Price.

15.3 Reaction Group shall not be liable for any indirect or consequential losses, including loss of profit, revenue, or data, even if such losses were foreseeable.

15.4 Reaction Group will not be responsible for any loss or damage arising from:

• The Customer providing incorrect or incomplete information;

• The Customer’s failure to act on Reaction Group’s advice; or

• Any delay or failure by the Customer to respond to communications from Reaction Group or relevant authorities.

 

16. Remedies

The rights and remedies provided under this Agreement are cumulative and do not exclude any rights or remedies provided by law.

 

17. Assignation

The Customer shall not assign, transfer, or subcontract any of its rights or obligations under this Agreement without the prior written consent of Reaction Group (such consent not to be unreasonably withheld).

Reaction Group may subcontract, assign or transfer its rights and obligations to a competent third party or associated company.

 

18. Entire Agreement

This Agreement, together with the Order Confirmation, constitutes the entire understanding between the parties and supersedes all prior discussions, agreements or representations, whether written or oral, except in cases of fraud.

 

19. Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England shall have non-exclusive jurisdiction to settle any disputes arising under or in connection with this Agreement.

 

© Reaction Limited. Terms and Conditions – Updated October 2025

 

Addendum A – Additional Terms Applicable to Testing Services

 

Part 1: General

 

A1. In the event that equipment is shown not to comply with the relevant standard, the Customer will be informed and given the opportunity to rectify the failing within 90 days.

 

A2. Products are tested in the manner prescribed by the appropriate standard and information provided by the Customer. Specific tests may be omitted or alternative tests conducted at the discretion of the Approved Engineer when a suitable engineering judgement can be made.

 

A3. Results of tests are for the specific equipment tested on the day. Test results in no way infer that all subsequent equipment will produce identical results.

 

A4. Moving of Heavy Items & Furniture
Reaction Group technicians are not authorised or equipped to lift any items over 25 kg in weight. If plugs, appliances or circuits are found to be trapped under or behind heavy furniture which cannot be reasonably moved by our technician, these items may not be tested. Customers will be made aware of these items by our technician.

 

A5. Working at Heights
Reaction Group engineers undertaking PAT testing are not authorised to work at heights. For PAT testing, the Customer must make arrangements to have equipment at ground level or PAT testing will not be commenced. Use of scaffolding is not considered to be ground level. For fixed-wire testing, Reaction Group technicians are authorised to work at heights of up to 3 metres. If heights exceed 3 metres and special access equipment is required, this will be charged separately.

 

A6. Site-Specific PPE
Reaction Group equips its technicians with the following PPE: knee pads, steel-toecap shoes, high-visibility jackets, safety spectacles, ear plugs and gloves. Any site-specific PPE such as hard hats, clean suits, contamination suits or radiological protective equipment is to be supplied by the Customer.

 

A7. Working in Hazardous Areas
Reaction Group technicians will abide by all Customer site safety practices and requirements to ensure a safe working environment. The Customer must ensure that areas where technicians are working meet national and European safety standards. Reaction Group reserves the right for its technicians to refuse to work in an area that they believe to be unsafe.

 

A8. Work in Hazardous Operating Environments
Where work is undertaken in an environment where damage or loss to Reaction Group equipment may occur, without negligence or misuse being involved, the cost of repair or replacement due to such damage or loss will be recharged to and paid by the Customer.

 

A9. Items That Must Not Be Switched Off
The Customer is expected to make our technician aware of any items that cannot be switched off. If our technician is not made aware of such equipment, Reaction Group will accept no responsibility for any damage caused or loss of work arising from its disconnection.

 

A10. Limitations
Limitations to testing a circuit are taken into account when the circuit has fixed equipment that could be harmed during certain tests. In such cases, Reaction Group may carry out only visual and earth tests.

 

A11. Powering Down Computers
To conduct full fixed wiring or portable appliance tests, each piece of equipment must be isolated from the mains and shut down. Reaction Group requests that this be done by the user to avoid loss of work. Where users fail to shut down equipment, Reaction Group will accept no responsibility for data or work loss.

 

A12. Testing of Detachable Power Leads
IEC and detachable power leads are tested as separate items under IEE and HSE guidance. Each is entered individually into the final asset register and charged separately.

 

A13. Server Room Equipment
Server room equipment must be shut down and disconnected from the mains by the Customer before testing can be carried out.

 

A14. Functional Tests
When testing circuits or equipment, it will be assumed that they are functioning correctly and free from defects unless otherwise reported by the Customer.

 

A15. Microwave Radiation Leakage Testing
Microwave leakage testing is carried out using non–British Standards-conforming measurement devices. The test provides an indication of potential issues only and does not constitute a full safety test. Reaction Group accepts no responsibility for the accuracy of these results or for any claim arising from them.

 

Part 2: Standard Limitations of Electrical Installation Condition Reports (EICR)

Reaction Group carries out its Electrical Installation Condition Reports (EICR) in accordance with IET Wiring Regulations BS 7671:2018 Guidance Note 3 (GN3) – Chapter 3 (“the Regulations”). The Customer acknowledges and accepts the following in regard to the Regulations:

• 3.1 – Our engineers undertake a periodic inspection and testing to ascertain whether the electrical installation is in a safe and satisfactory condition for continued use.

• 3.8.3 – We assume that previous records and appropriate circuit charts/diagrams are available. If not, we allow 15 minutes to locate unknown circuits. If these cannot be located, an observation recommending Further Investigation (FI) will be recorded on the EICR.

• 3.8.4 – Inspection is carried out in accordance with Table 3.3 of GN3:

  • 100% visual inspection of the external condition of the main switchgear and 20% of the internal.

  • 100% of earthing and protective bonding conductors.

  • 20% of final distribution circuits and accessories.
    Where these inspections raise concerns, an observation recommending FI will be noted on the EICR.

• 3.10.1 – Unless otherwise agreed, and where previous records are available, testing will be limited to a representative 25% sample. If records are unavailable or significant issues arise, an observation recommending FI will be recorded.

• 3.10.2 – Testing will be limited to the following, in accordance with Table 3.4 of GN3:

  • Continuity of protective and bonding conductors using Method 2, recorded as R2 or calculated from Earth Fault Loop Impedance (EFL).

  • Continuity of ring final conductors will only be undertaken if previous records are unavailable.

  • Polarity will be confirmed using the EFL test.

  • Insulation resistance tested at distribution equipment by connecting line and neutral together and testing to earth.
    If a low reading is recorded, an observation recommending FI will be noted.
    Where disconnection of electronic devices is not possible, a limitation will be recorded.

  • Earth electrode testing carried out on TT earthing systems using Method E3.

  • Operational testing of RCDs undertaken at 5×IΔn where maximum Zs is exceeded for the rating of the circuit breaker or where RCDs are provided for additional protection.

• Only accessible points are included in inspection and testing. No furniture or obstacles will be moved. The Customer must ensure clear access to all distribution boards and equipment.

• A maximum height of 3 metres is considered accessible (GN3 Table 3.4 note 5). Equipment above this height will be recorded as a limitation on the EICR.

• Routing of cables above ceilings, below floors or within the building fabric is outside the inspection scope.

• Where distribution boards and circuits cannot be isolated, a limitation will be recorded on the EICR.

• Any Category C1, C2 or FI observations on an EICR will result in an “unsatisfactory” certificate.

 

Addendum B – Additional Terms Applicable to Lighting Services

B1. Performance of Lighting Services

 

B1.1 Reaction Group shall use all reasonable endeavours to perform Lighting Services (including installation, testing and/or maintenance of lighting systems) within any timescales set out in the Order Confirmation. Time is not of the essence, and Reaction Group shall not be liable for any loss or damage arising from reasonable delays.

 

B1.2 If Reaction Group attends site but is unable to carry out Lighting Services due to lack of access, incomplete preparation, or other Customer-caused delays, Reaction Group may charge for abortive attendance and rescheduling at its standard rates (or the Minimum Order Value, whichever is higher).

 

B1.3 Reaction Group will commission any installed lighting system upon completion of the Services to ensure that it is operational and compliant with relevant electrical and safety standards.

 

B1.4 The Customer must notify Reaction Group within three Working Days if it believes any agreed Service date has been missed or incorrectly recorded so that a new date can be scheduled.

 

B1.5 Reaction Group may complete Lighting Services in stages or phases as reasonably required by project conditions, and such phasing shall not constitute a breach of this Agreement.

 

B2. Site Risk and Responsibility

B2.1 Responsibility for the Site and any Customer-owned lighting fixtures remains with the Customer at all times. Reaction Group is responsible only for reasonable care of its own tools and temporary materials while on Site.

 

B3. Specifications and Design Responsibility

B3.1 Unless otherwise stated in the Order Confirmation, the assessment of lighting system design, fixtures, and layout requirements remains the Customer’s responsibility unless Reaction Group has been expressly engaged to provide a design or specification Service.

B3.2 Any advice or recommendations given by Reaction Group in relation to Lighting Services are offered in good faith and based on information supplied by the Customer. Such advice does not constitute a guarantee of performance or representation beyond the scope of the Services agreed.

 

B4. Service Warranty and Limitation of Liability

B4.1 Reaction Group warrants that Lighting Services will be carried out with reasonable skill and care and in accordance with industry standards.

B4.2 Reaction Group’s liability for any defect in Lighting Services shall be limited to the reasonable cost of re-performing the affected Services, subject to the limitations set out in Clause 15 of these Terms and Conditions.

 

Addendum C – Additional Terms Applicable to Fire Door Services

C1. Scope of Services

C1.1 “Fire Door Services” means the inspection, testing, maintenance, repair, replacement, and/or installation of fire doors and associated components (including frames, glazing, intumescent seals, hinges, closers, signage and hardware) as specified in the Order Confirmation.

C1.2 Reaction Group provides these Services strictly in accordance with:

• The Regulatory Reform (Fire Safety) Order 2005;

• Building Regulations 2010, Approved Document B;

• BS 8214:2016 (Timber-based fire door assemblies); and

• BS 9999:2017 (Code of practice for fire safety in the design, management and use of buildings).

C1.3 Reaction Group’s role is limited to the physical inspection, maintenance or replacement of fire doors. We do not act as the Responsible Person under fire safety legislation and accept no liability for the Customer’s statutory obligations to manage fire safety on site.

C2. Customer Responsibilities

C2.1 The Customer shall:
a) Ensure that all areas where fire doors are located are safe, accessible, and free from obstruction prior to attendance.
b) Provide Reaction Group with full details of all fire-rated doors, identification numbers, floor plans and any available previous inspection or certification records.
c) Ensure that a competent representative is present during the Services to provide site access and confirmation of work areas.
d) Retain full responsibility for the building’s overall fire strategy and for ensuring that fire doors form part of a compliant fire compartmentation system.
e) Notify Reaction Group of any change in use, alteration or modification to fire doors, frames or surrounding structures following the completion of our Services.

C3. Inspection and Reporting Limitations

C3.1 Fire door inspections are conducted on a non-destructive, visual basis unless otherwise agreed in writing. Inspection does not include removal of architraves, door frames or linings, or dismantling of door assemblies or ironmongery beyond what can be safely accessed without damage.

C3.2 Reaction Group will record visible defects, non-compliances, or potential issues based on professional judgement at the time of inspection. Hidden or concealed defects, damage or deterioration that is not visible during inspection shall be outside the scope of the report.

C3.3 The Customer acknowledges that inspection findings are valid only for the date of inspection and that environmental conditions, use, or alterations thereafter may affect compliance.

C3.4 Any door that cannot be safely accessed or opened during inspection will be recorded as “Not Inspected (NI)” or “Access Restricted (AR)” and excluded from liability.

C3.5 Reaction Group does not warrant that the building as a whole meets fire safety regulations, only that the inspected doors were assessed and/or serviced as described in the Deliverables.

C4. Repair and Installation Works

C4.1 Where repairs or replacements are carried out, Reaction Group warrants that such work will be completed in accordance with the manufacturer’s instructions and relevant British Standards.

C4.2 If, during work, it is discovered that existing doors, frames or wall constructions are unsuitable for repair or upgrade, Reaction Group will notify the Customer. Any required additional work, materials, or redesign will be chargeable as a variation.

C4.3 Reaction Group shall not be liable for any deterioration, malfunction or failure of doors resulting from:

• Inadequate or inappropriate use, handling or maintenance by the Customer or third parties;

• Building movement, moisture, environmental conditions or site alterations beyond Reaction Group’s control;

• Modifications, drilling or painting of doors or hardware after completion of Services; or

• Work carried out by other contractors on the same doors or frames after Reaction Group’s inspection or installation.

C4.4 Any manufacturer’s warranty on supplied components shall be subject to the manufacturer’s own terms and conditions. Reaction Group’s own liability is limited to the re-performance of Services under Clause 15 of these Terms.

C5. Certification and Documentation

C5.1 Where applicable, Reaction Group will issue a report or certificate confirming the inspection and/or work performed. Such documentation is based solely on the condition and findings observed on the inspection date and does not constitute a guarantee of continued performance.

C5.2 Reaction Group is not responsible for the Customer’s failure to implement recommended remedial works or follow-up inspections.

C5.3 Any certification, test labels, or digital records remain the property of Reaction Group until full payment has been received.

C6. Post-Service and Ongoing Maintenance

C6.1 The Customer acknowledges that fire doors require periodic inspection and maintenance in accordance with BS 8214 and BS 9999. Reaction Group accepts no liability for any failure of the fire door system arising after completion of the Services due to lack of ongoing maintenance or subsequent alteration.

C6.2 The Customer must ensure that no works are undertaken to the inspected or installed fire doors (including decoration, refitting, adjustment or hardware changes) that could compromise their fire integrity.

C7. Liability and Indemnity

C7.1 Reaction Group’s liability for Fire Door Services is limited to the cost of re-performing the Services in question and shall not exceed the Contract Price.

C7.2 Reaction Group shall not be liable for:
a) Any consequential or indirect loss, including business interruption, delay, or loss of certification.
b) Any claim arising from reliance on inspection reports beyond their stated purpose or outside their validity period.
c) Any failure of fire doors due to third-party interference, damage, or lack of maintenance after the date of our work.

C7.3 The Customer shall indemnify Reaction Group against all losses, costs, claims and liabilities arising out of:

• The Customer’s failure to comply with fire safety regulations; or

• Any subsequent modification or interference with the doors or components after Reaction Group’s attendance.

 

© Reaction Group Ltd. Terms and Conditions – Updated October 2025