1. Definitions and Interpretation

In these terms and conditions:

“Agreement” means these terms and conditions together with the Order Confirmation.

“Attendance Fee” means the expected price for the Services as reflected in the Order Confirmation.

“The Customer” and “You / Your” means the company, firm, person, persons, corporation or public authority using any of Reaction Group’s services and includes their successors or personal representatives.

“Customer Equipment” means any equipment or devices which are involved in the provision of Services by Reaction Group.

“Deliverables” means documents and materials (and drafts thereof), opinions, advice and recommendations developed or produced by Reaction Group or its employees, agents or sub-contractors in relation to the Services in any form (and whether written or oral), including but not limited to Results.

“Document” includes in addition to any document in writing any drawing, map, plan, diagram, certificate, design, picture or other image, tape, disk or other device or record embodying information in any form.

“The Contract Price” means the price for the Services as set out in the Order Confirmation (if any).

“Instruction” means the order from the Customer for the Services.

“Intellectual Property” means any patent, invention, copyright, database right, registered or unregistered design, trademark, trade name, logo, trade secrets, know-how or other intellectual property right subsisting anywhere in the world, and applications for any of the foregoing, together with the goodwill thereon.

“Lighting Services” means the installation, testing and/or maintenance of lighting systems, but not the sale or supply of lighting products.

“Minimum Order Value” means the cost to Reaction Group of the labour required to perform the Services which would not otherwise be recouped by us if the work does not proceed as agreed.

“Order Confirmation” means the email or letter sent to the Customer which sets out (as applicable) the Services to be provided, price, estimated completion time and such other specific contractual terms as may be appropriate.

“Reaction Group” and “We / Us / Our” means Reaction Limited, a company registered in England and Wales (Company no 05943409) and with its registered office at C/O Milsted Langdon LLP Motivo House, Alvington, Yeovil, Somerset, England, BA20 2FG.

“Results” means electrical testing results and certificates (as applicable) following completion of Services.

“Services” means the services to be provided by Reaction Group as set out in the Order Confirmation.

“Site” means the site, location, ground or premises where the Services are being provided.

“System” means an electrical or lighting system.

“Testing Services” means PAT, electrical or other testing and certification Services.

“Working Day” means Monday to Friday and excludes 25 December, 26 December, 1 January and 2 January.

“Writing” includes any written paper document, any fax and any email correspondence.

 

2. Conditions

Unless otherwise stated in writing, all orders are accepted subject to these terms and conditions as stated herein and the Customer, by authorising or allowing work to proceed, is deemed to have acknowledged this fact.

These terms and conditions should be read together with the Order Confirmation. If there is any conflict between the Order Confirmation and these terms and conditions, the provisions of the Order Confirmation shall prevail.

No variation to these terms and conditions shall be binding unless agreed in writing between the authorised representatives of Reaction Group and the Customer.

Reaction Group’s employees, agents or sub-contractors are not authorised to make any representations concerning the Instruction or any other aspect of this Agreement unless such authority is confirmed by Reaction Group in advance in writing.

 

3. Changes

3.1 At the point of sale, the Customer will be advised of dates for the performance of the Services. The Customer must inform Reaction Group within 24 hours if these dates are unsuitable and the Customer wishes to change them. Failing such notification, the dates will be reflected in the Order Confirmation and will form part of the Agreement between the parties. Any subsequent request by the Customer to cancel or change the dates will attract the following cancellation fees:

• 0–7 days before work commences: 100% of Minimum Order Value

• 8–14 days before work commences: 80% of Minimum Order Value

• 15–21 days before work commences: 50% of Minimum Order Value

• 22–30 days before work commences: 25% of Minimum Order Value

• Over 30 days: no charge.

 

3.2 If delivery of the Services is impeded or delayed by the Customer, their contractors or third parties so as to change the requirements, scope or duration of the Services, Reaction Group shall advise the Customer of the effects including any increase in the Contract Price and the Agreement shall be modified to reflect such changes.

 

4. Customer Obligations

The Customer shall co-operate with Reaction Group in all matters relating to the provision of the Services and shall ensure that Reaction Group is provided in good time with all information, decisions and/or approvals which Reaction Group requires for provision of the Services and shall provide any additional assistance which Reaction Group may reasonably request.

 

The Customer shall:

• Provide Reaction Group and its personnel with timely and free access to premises, facilities, data and materials reasonably requested by Reaction Group.

• Be responsible at its own cost for preparing and maintaining the premises for the provision of Services, including identifying and removing hazardous materials in accordance with law.

• Inform Reaction Group of all health and safety rules, regulations and security requirements that apply at the premises.

If Reaction Group’s performance is inhibited or prevented due to waiting times, lack of access or other Customer-caused delays, Reaction Group may make a return visit which will carry an additional charge (normally, but not necessarily, limited to the Minimum Order Value).

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If Reaction Group’s performance is prevented or delayed by any act or omission of the Customer, Reaction Group shall not be liable for any resulting costs or losses.

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The Customer shall indemnify Reaction Group for any reasonable costs, charges or losses incurred by Reaction Group arising directly or indirectly from the Customer’s negligence, fraud, or failure to perform its obligations.

5. Reaction Group’s Duties

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Reaction Group shall exercise reasonable skill, care and diligence in the performance of the Services, in accordance with the standards of a qualified and competent contractor experienced in carrying out work of a similar scope and complexity.

Reaction Group shall use reasonable endeavours to provide the Services in all material respects with the Customer’s Instruction and the Order Confirmation. Any times given for performance are estimates only, and time shall not be of the essence.

Reaction Group shall observe all applicable health and safety rules and shall not be liable for breach of its obligations if compliance with such rules prevents or delays its performance.

Reaction Group reserves the right to notify the relevant authority of any serious breach of health and safety or protection legislation discovered in connection with the Services.

 

6. Payment

6.1 Payment arrangements will be as detailed in the Order Confirmation. This will be either Advance Payment or Credit Account.

6.2 Non-Credit Payment:

• The Attendance Fee invoice will be issued on commencement of the Services and payable within 14 days.

• A Final Invoice (if applicable) will be issued upon completion of Services and payable within 14 days. Testing Results / Final Certificate will not be issued until all invoices have been paid in full.

6.3 Credit Account:

• Where agreed in writing, invoices will be payable within 14 days.

• Previous credit terms do not apply automatically to future orders.

6.4 If the Customer fails to make payment within the required period, Reaction Group may:

• Suspend Services;

• Cancel the Agreement;

• Charge interest at 4% above the Bank of England base rate (daily basis) until payment is made;

• Refer the matter to a debt recovery firm, in which case the Customer will be responsible for recovery fees amounting to 20% of the unpaid sum.

6.5 Late payment exceeding 40 days will attract an administration fee of £50 + VAT and £10 + VAT for each reminder letter.

6.6 The Customer shall not withhold payment by reason of any set-off or deduction.

6.7 Title in any Deliverables remains with Reaction Group until payment is received in full.

6.8 If full payment is not received, Reaction Group may repossess Deliverables and any testing will be invalidated.

6.9 Invoices Remaining Unpaid After 90 Days:
If any invoice remains unpaid 90 days after issue, Reaction Group reserves the right to add a 20% surcharge to the total invoice value, in addition to any statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. The Customer accepts liability for this surcharge, all applicable interest, and any reasonable costs incurred in recovering the debt, including legal and collection fees.

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7. Termination

7.1 A party (“the Initiating Party”) may terminate this Agreement with immediate effect by written notice to the other party (“the Breaching Party”) on or at any time after the occurrence of one or more of the following events:

a) The Breaching Party committing a material breach of this Agreement and failing to remedy the breach within 30 days after receipt of written notice from the Initiating Party requiring it to do so.
b) The Breaching Party passing a resolution for winding up, a court of competent jurisdiction making an order for its winding up, or the presentation of a petition for winding up that is not dismissed within seven days, other than for the purposes of a solvent amalgamation or reconstruction in which the resulting entity assumes the Breaching Party’s obligations under this Agreement.
c) The making of an administration order in relation to the Breaching Party, or the appointment of a receiver, administrator or liquidator over any of its assets.
d) The Breaching Party making an arrangement or composition with its creditors generally, or applying to a court for protection from its creditors generally.

7.2 Reaction Group may, for any reason, terminate the Agreement without liability to the Customer by giving not less than seven (7) days’ written notice. Upon such termination and subject to the Customer’s compliance with clause 7.3, Reaction Group shall refund all sums paid by the Customer and issue a corresponding credit note.

7.3 Upon termination of the Agreement for any reason:
a) The Customer shall immediately pay all outstanding invoices, interest, and any other sums due to Reaction Group.
b) For Services provided but not yet invoiced, Reaction Group may issue an invoice which shall be payable immediately upon receipt.
c) Termination shall not affect the accrued rights or liabilities of either party, nor any provision of the Agreement which is intended to survive termination.

 

8. No Waiver

Failure or delay by either party in enforcing or partially enforcing any provision of the Agreement shall not be construed as a waiver of any of its rights.
Any waiver by a party of any breach of, or default under, any provision of this Agreement shall not be deemed a waiver of any subsequent breach or default.

 

9. Force Majeure

9.1 Neither party shall be liable for any breach of these terms caused by matters beyond their reasonable control, including but not limited to: Acts of God, fire, lightning, explosion, flood, war, riot, industrial dispute (whether or not involving the party’s own employees), extreme weather, or acts of government or regulatory authorities.

9.2 Without limiting clause 9.1, Reaction Group shall not be liable for any delay in completing Services caused by weather conditions, power outages, or other circumstances outside its control.

 

10. Severability

If any provision of this Agreement is found by any court or competent authority to be wholly or partly illegal, invalid or unenforceable, it shall be deemed severable and the remaining provisions shall continue in full force and effect.

 

11. Customer Satisfaction and Disputes

11.1 Satisfaction with the quality of the Services provided is of paramount importance to Reaction Group.
If you are dissatisfied with any aspect of our service, please contact us on 0203 961 5855.
We will investigate all complaints promptly and aim to resolve them quickly and fairly.

11.2 If you are not completely satisfied with the Service, a 100% money-back guarantee is offered subject to the following:
a) The refund excludes any specialist parts or materials ordered specifically for your work.
b) You must claim the refund within 14 days of completion of the Services.
c) Refunds will not be issued until Reaction Group has received:

• All test documentation (including reports, data and certificates), or written confirmation that all digital documentation has been destroyed; and

• At least 95% of all test labels affixed to appliances or consumer units.
  d) Reaction Group will declare your testing and results legally null and void and will not provide confirmation of completion for insurance, legal, or regulatory purposes.

11.3 Should a dispute arise in connection with the Agreement, both parties shall attempt to resolve it by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure.

 

12. Confidentiality

12.1 Each party shall keep confidential all information obtained under or in connection with this Agreement, whether designated as confidential or not, and shall not disclose such information to any third party without the other party’s written consent.

12.2 This obligation does not apply to information which:
a) is or becomes public knowledge through no fault of the receiving party;
b) was in the receiving party’s possession without restriction before disclosure by the other party; or
c) is required to be disclosed by law or by a regulatory authority.

12.3 Reaction Group may, with the Customer’s prior consent (not to be unreasonably withheld), refer publicly to the fact that the Customer is one of its clients.

 

13. Intellectual Property and Reports

13.1 All Intellectual Property and other rights in any Deliverables shall remain vested in Reaction Group at all times.

13.2 Subject to full payment of the Contract Price, Reaction Group grants the Customer a non-exclusive, royalty-free licence to reproduce the Results for its own internal use and for their original intended purpose only.

 

14. Indemnity

The Customer shall indemnify and hold harmless Reaction Group from and against all claims, losses, damages, costs, or expenses (including legal fees) arising directly or indirectly from:

• The Customer’s breach of this Agreement; or

• Any act, omission, or negligence of the Customer, its employees, or agents.

 

15. Liability

15.1 Nothing in this Agreement limits or excludes Reaction Group’s liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.

15.2 Reaction Group’s total aggregate liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the Contract Price.

15.3 Reaction Group shall not be liable for any indirect or consequential losses, including loss of profit, revenue, or data, even if such losses were foreseeable.

15.4 Reaction Group will not be responsible for any loss or damage arising from:

• The Customer providing incorrect or incomplete information;

• The Customer’s failure to act on Reaction Group’s advice; or

• Any delay or failure by the Customer to respond to communications from Reaction Group or relevant authorities.

 

16. Remedies

The rights and remedies provided under this Agreement are cumulative and do not exclude any rights or remedies provided by law.

 

17. Assignation

The Customer shall not assign, transfer, or subcontract any of its rights or obligations under this Agreement without the prior written consent of Reaction Group (such consent not to be unreasonably withheld).

Reaction Group may subcontract, assign or transfer its rights and obligations to a competent third party or associated company.

 

18. Entire Agreement

This Agreement, together with the Order Confirmation, constitutes the entire understanding between the parties and supersedes all prior discussions, agreements or representations, whether written or oral, except in cases of fraud.

 

19. Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England shall have non-exclusive jurisdiction to settle any disputes arising under or in connection with this Agreement.

 

© Reaction Limited. Terms and Conditions – Updated October 2025

 

Addendum A – Additional Terms Applicable to Testing Services

 

Part 1: General

 

A1. In the event that equipment is shown not to comply with the relevant standard, the Customer will be informed and given the opportunity to rectify the failing within 90 days.

 

A2. Products are tested in the manner prescribed by the appropriate standard and information provided by the Customer. Specific tests may be omitted or alternative tests conducted at the discretion of the Approved Engineer when a suitable engineering judgement can be made.

 

A3. Results of tests are for the specific equipment tested on the day. Test results in no way infer that all subsequent equipment will produce identical results.

 

A4. Moving of Heavy Items & Furniture
Reaction Group technicians are not authorised or equipped to lift any items over 25 kg in weight. If plugs, appliances or circuits are found to be trapped under or behind heavy furniture which cannot be reasonably moved by our technician, these items may not be tested. Customers will be made aware of these items by our technician.

 

A5. Working at Heights
Reaction Group engineers undertaking PAT testing are not authorised to work at heights. For PAT testing, the Customer must make arrangements to have equipment at ground level or PAT testing will not be commenced. Use of scaffolding is not considered to be ground level. For fixed-wire testing, Reaction Group technicians are authorised to work at heights of up to 3 metres. If heights exceed 3 metres and special access equipment is required, this will be charged separately.

 

A6. Site-Specific PPE
Reaction Group equips its technicians with the following PPE: knee pads, steel-toecap shoes, high-visibility jackets, safety spectacles, ear plugs and gloves. Any site-specific PPE such as hard hats, clean suits, contamination suits or radiological protective equipment is to be supplied by the Customer.

 

A7. Working in Hazardous Areas
Reaction Group technicians will abide by all Customer site safety practices and requirements to ensure a safe working environment. The Customer must ensure that areas where technicians are working meet national and European safety standards. Reaction Group reserves the right for its technicians to refuse to work in an area that they believe to be unsafe.

 

A8. Work in Hazardous Operating Environments
Where work is undertaken in an environment where damage or loss to Reaction Group equipment may occur, without negligence or misuse being involved, the cost of repair or replacement due to such damage or loss will be recharged to and paid by the Customer.

 

A9. Items That Must Not Be Switched Off
The Customer is expected to make our technician aware of any items that cannot be switched off. If our technician is not made aware of such equipment, Reaction Group will accept no responsibility for any damage caused or loss of work arising from its disconnection.

 

A10. Limitations
Limitations to testing a circuit are taken into account when the circuit has fixed equipment that could be harmed during certain tests. In such cases, Reaction Group may carry out only visual and earth tests.

 

A11. Powering Down Computers
To conduct full fixed wiring or portable appliance tests, each piece of equipment must be isolated from the mains and shut down. Reaction Group requests that this be done by the user to avoid loss of work. Where users fail to shut down equipment, Reaction Group will accept no responsibility for data or work loss.

 

A12. Testing of Detachable Power Leads
IEC and detachable power leads are tested as separate items under IEE and HSE guidance. Each is entered individually into the final asset register and charged separately.

 

A13. Server Room Equipment
Server room equipment must be shut down and disconnected from the mains by the Customer before testing can be carried out.

 

A14. Functional Tests
When testing circuits or equipment, it will be assumed that they are functioning correctly and free from defects unless otherwise reported by the Customer.

 

A15. Microwave Radiation Leakage Testing
Microwave leakage testing is carried out using non–British Standards-conforming measurement devices. The test provides an indication of potential issues only and does not constitute a full safety test. Reaction Group accepts no responsibility for the accuracy of these results or for any claim arising from them.

 

Part 2: Standard Limitations of Electrical Installation Condition Reports (EICR)
 

Reaction Group carries out Electrical Installation Condition Reports (EICRs) in accordance with the applicable edition of BS 7671 Requirements for Electrical Installations and IET Guidance Note 3 – Inspection & Testing, subject to the agreed extent and limitations of the inspection.
 

An EICR is an assessment of the condition and safety of an existing electrical installation at the time of inspection. Unlike initial verification of a new installation, it is not normally practical or appropriate to dismantle and test every part of an existing installation.

Inspection and testing therefore involves appropriate sampling, electrical testing, engineering judgement and consideration of the accessibility, operation and condition of the installation.
 

Unless specifically agreed otherwise, the following standard procedures and limitations apply.

1. Circuit Identification and Existing Records

Where available, Reaction Group will use existing distribution board schedules, circuit charts, previous reports, drawings and other relevant records to assist with the inspection and testing.

Our engineers will make reasonable efforts during the EICR to identify circuits where circuit information is missing or inaccurate. However, tracing and fully identifying unidentified circuits is not included within the standard scope of an EICR.

Only a short period will normally be spent attempting to identify an unknown circuit.

Where a circuit cannot reasonably be identified, is incorrectly labelled, or an adequate circuit schedule is not available, this will be recorded on the EICR and may result in an FI (Further Investigation Advised Without Delay) observation.

Detailed circuit tracing, identification and the production or correction of circuit schedules are considered remedial or additional works and can be undertaken separately if required.
If a circuit cannot be identified, it will still be included within the chargable number of circuits.  Unidentified circuits are charged at the agreed per-circuit rate.
 

2. Visual Inspection and Sampling

Visual inspection is carried out using representative sampling. Unless otherwise agreed or circumstances require the sample to be increased, our standard inspection includes:

• 100% visual inspection of the external condition of main switchgear and distribution boards, where access allows.

• 100% internal inspection of main switchgear and distribution boards, where access allows.

• 100% inspection of accessible earthing and protective bonding conductors where access allows

• 20% internal inspection of accessible final circuit accessories, such as socket outlets, switches, fused connection units, isolators and similar accessories.

The 20% sampling of final circuit accessories relates to their physical/internal inspection and does not mean that only 20% of final circuits are electrically tested.

Where reasonably practicable, Reaction Group will attempt to obtain Zs results for 100% of final circuits, as detailed below.

Internal inspection of accessories is intended to identify matters such as conductor condition, termination quality, signs of overheating, correct connections, suitable conductor identification and the general condition of the wiring system.

Where defects or concerning conditions are identified within the initial sample, the engineer may increase the percentage inspected where reasonably practicable.

The actual percentage achieved may be affected by accessibility, operational restrictions, equipment that cannot safely be isolated or other limitations encountered during the inspection. Any significant limitation will be recorded on the EICR.
 

3. Earth Fault Loop Impedance (Zs)

Where reasonably practicable, Reaction Group will attempt to obtain an earth fault loop impedance (Zs) measurement for 100% of final circuits, irrespective of the percentage of accessories selected for internal visual inspection.

A Zs measurement can only be obtained where a suitable point on the circuit can be safely identified and accessed.

A Zs result may therefore not be obtainable where, for example:

• The end or a suitable point of the circuit cannot be located;

• Equipment or accessories are inaccessible;

• The circuit cannot safely be energised for testing;

• Operational restrictions prevent access or testing;

• The circuit supplies specialist equipment that cannot safely be disturbed;

• Access requires dismantling beyond the agreed scope of the EICR; or

• Site conditions make the test unsafe or impracticable.

Where a Zs measurement cannot reasonably be obtained, an R2 test may be undertaken as a secondary method of verifying the circuit protective conductor, as detailed below.

Where neither method can reasonably be undertaken, the appropriate limitation or observation will be recorded on the EICR.

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4. R2 Verification Where Zs Cannot Be Obtained

Reaction Group's primary method is to attempt to obtain a Zs measurement for each accessible final circuit.

Where a valid Zs measurement has been obtained, a separate R2 test would not normally be undertaken.

An R2 test may instead be used as a secondary or alternative method of verification where a Zs measurement cannot reasonably or safely be obtained, but the circuit protective conductor can still be accessed and tested.

This may occur where, for example:

• The circuit terminates at equipment where a Zs test cannot be safely or practically undertaken;

• The final point is an isolator, including an interlocked rotary isolator;

• Operational or access restrictions prevent a Zs measurement; or

• The arrangement of the installation makes a conventional Zs test impracticable.

Where it is reasonably practicable to run a wander lead from the distribution board, continuity of the circuit protective conductor may be verified by measuring R2 directly from the distribution board to the accessible point.

On larger commercial or industrial installations, running a wander lead from the distribution board may not be reasonably practicable due to the distance involved, access, working conditions on the site or trip hazards. In these circumstances, the engineer may undertake a local R2 continuity test using a suitable known earth reference, such as a known earthed circuit or suitable bonded structural steelwork.

The purpose of this secondary test is to provide reasonable verification that an earth connection is present and continuous where the preferred Zs measurement cannot be obtained.

Where neither a suitable Zs measurement nor an appropriate R2 verification can be obtained, the relevant test result will be recorded as unavailable and, where appropriate, a limitation or observation will be recorded on the EICR.

5. Calculation of R1+R2

Where a valid Zs measurement has been obtained, Reaction Group will derive the circuit R1+R2 value from the measured earth fault loop impedance.

The calculation used is:

R1 + R2 = Zs − Zdb

Where:

Zs = the measured earth fault loop impedance at the relevant point on the final circuit.

Zdb = the measured earth fault loop impedance at the distribution board supplying that circuit.

For example, where:

Zs = 0.72 Ω
Zdb = 0.18 Ω

the calculated value is:

R1 + R2 = 0.72 − 0.18 = 0.54 Ω

This method allows R1+R2 to be derived from the difference between the loop impedance measured at the distribution board and the loop impedance measured at the relevant point on the final circuit.

An R1+R2 value cannot be calculated using this method where a valid Zs or Zdb measurement cannot be obtained.
 

6. Ring Final Circuit Continuity

Full continuity testing of ring final circuit conductors requires the circuit to be safely isolated and suitable access to the conductors at the distribution board.

Where circuit isolation can be achieved, ring final circuit continuity testing will be undertaken as appropriate.

Where the required isolation or access cannot be achieved, full ring continuity testing may not be possible and the appropriate limitation will be recorded.

Other available test results and observations may still be used by the engineer when assessing the condition and safety of the circuit.

7. Insulation Resistance Testing

For periodic inspection, Reaction Group normally undertakes insulation resistance testing globally at the distribution board, where the distribution board can be completely and safely isolated.

Line and neutral conductors are connected together and insulation resistance is measured between the combined live conductors and earth.

This testing is normally undertaken at 250 V DC to reduce the risk of damage to electronic equipment and other equipment that may remain connected to the installation.

Insulation resistance testing is only undertaken where the relevant distribution board can be completely and safely isolated.

Where complete isolation cannot be achieved, insulation resistance testing will not normally be undertaken and this will be recorded as a limitation (LIM) on the EICR.

Where an unexpectedly low insulation resistance value is obtained, additional investigation may be required and an appropriate observation may be recorded.

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8. Polarity

Polarity will normally be confirmed through the electrical testing undertaken as part of the EICR, including earth fault loop impedance testing where appropriate.

Where the required testing cannot be completed due to access, isolation or operational restrictions, the relevant limitation will be recorded.

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9. RCD and RCBO Testing

Where RCDs or RCBOs are installed, operational testing and operating time (trip time) will be undertaken as appropriate to the installation, protective device and requirements applicable at the time of inspection.

The engineer will determine the appropriate testing necessary to assess whether the device provides the required protection.

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10. TT Earthing Systems

Where the installation incorporates a TT earthing arrangement, earth electrode testing will be undertaken where reasonably practicable using an appropriate test method.

The ability to undertake earth electrode testing may be affected by the arrangement of the installation, accessibility of the electrode, the ability to safely isolate or disconnect conductors, and other site conditions.

Where the required test cannot reasonably or safely be completed, the appropriate limitation will be recorded.

11. Accessibility

The EICR covers areas and equipment that are reasonably accessible at the time of inspection.

Reaction Group engineers will not normally:

• Move heavy furniture, machinery or fixed equipment;

• Remove building fabric;

• Lift fitted flooring;

• Open walls or ceilings;

• Remove sections of suspended ceilings;

• Dismantle machinery or specialist equipment; or

• Undertake destructive investigation.

The Customer must therefore ensure reasonable access to distribution boards, electrical equipment and representative accessories before the inspection begins.

Where equipment, accessories or parts of the installation cannot be reasonably accessed, the affected part of the installation may be recorded as a limitation.
 

12. Working at Height

Unless specifically agreed otherwise, electrical equipment located up to a maximum height of 3 metres reach height will generally be considered accessible using the access equipment normally available to Reaction Group engineers.

Equipment above 3 metres, or equipment requiring specialist access equipment, scaffolding, powered access equipment or other special arrangements, is outside the standard scope of the EICR.

Such equipment will normally be recorded as a limitation unless suitable access has been agreed and provided.

Where specialist access equipment is requested or engineers are asked to use access equipment that is provided by the client, this will be subject to an additional charge and must be agreed in advance of our engineer’s arrival on site.

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13. Concealed Wiring and Cable Routes

An EICR is principally a non-destructive inspection.

The routing and physical condition of cables concealed:

• Above inaccessible ceilings;

• Beneath floors;

• Inside walls;

• Within inaccessible ducts or containment; or

• Elsewhere within the building fabric

cannot normally be visually confirmed.

Reaction Group will not remove or damage the building fabric to establish concealed cable routes as part of a standard EICR.

Concealed parts of the installation will therefore be assessed using the information, observations and electrical test results reasonably available to the engineer.

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14. Isolation and Operational Restrictions

Some electrical tests require circuits, distribution boards or equipment to be isolated.

The Customer must advise Reaction Group before testing of any equipment or circuits that must not be switched off.

This may include:

• Servers and IT equipment;

• Communications systems;

• Security systems;

• Production equipment;

• Medical or specialist equipment;

• Life-safety systems;

• Refrigeration or environmental control equipment; and

• Other business-critical equipment.

Where isolation cannot be obtained, any tests requiring isolation may be omitted and an appropriate limitation recorded.

Reaction Group will not unnecessarily interrupt supplies where doing so may create an unacceptable operational or safety risk.

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15. Percentage or Sample EICRs

Where the Customer specifically instructs Reaction Group to undertake an EICR on only a stated proportion of an installation, for example 20%, 25%, 33%, 50% or another agreed percentage, the inspection and report relate only to the agreed extent of the installation.

This is different from the standard 20% internal visual inspection of final circuit accessories described in Section 2.

A percentage or sample EICR means that Reaction Group has only been instructed to inspect and test an agreed proportion of the overall electrical installation.

The resulting EICR must therefore be considered in the context of that agreed limitation and should not be interpreted as confirmation of the condition of parts of the installation that were outside the commissioned scope.

As standard, Reaction Group will undertake sample testing, as described above, on entire boards, not a percentage of the circuits within each or every board on site.

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16. Schematic and Single-Line Diagrams

Reaction Group normally provides schematic or single-line drawings as part of its EICR reporting where the inspection has provided sufficient information to establish the electrical distribution arrangement.

The drawings are intended to provide a practical representation of the supplies, distribution boards and principal distribution arrangement identified during the inspection.

Where only a percentage or sample of the overall installation has been commissioned for inspection, a complete schematic or single-line drawing cannot normally be produced.

This is because Reaction Group has not inspected and verified the complete site, distribution board or supply arrangement and therefore cannot reliably establish how all parts of the installation interconnect.

Where Reaction Group undertakes a sufficiently comprehensive inspection of the complete installation, schematic/single-line drawings will normally be included within our reporting where applicable.

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17. Extent of Electrical Testing

Unless an alternative scope has specifically been agreed, Reaction Group's objective is to obtain as much meaningful electrical test information as is reasonably practicable without causing damage, unacceptable disruption or unsafe working conditions.

Our engineers will attempt to test all accessible final circuits for Zs. Where a Zs result cannot reasonably be obtained, an R2 verification may be attempted as a secondary test where appropriate.

The actual extent of testing achieved will depend upon:

• Accessibility;

• Circuit identification;

• Safe isolation;

• Operational restrictions;

• The nature of connected equipment;

• Availability of suitable test points;

• The condition of the installation; and

• The agreed scope of the inspection.

Any significant restrictions encountered will be recorded within the EICR as limitations or observations as appropriate.

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18. Observations and Overall EICR Assessment

Observations identified during the inspection will be classified in accordance with the applicable requirements and guidance.

The principal classification codes are:

C1 – Danger Present
Risk of injury. Immediate remedial action required.

C2 – Potentially Dangerous
Urgent remedial action required.

C3 – Improvement Recommended
Improvement is recommended.

FI – Further Investigation Advised Without Delay
Further investigation is advised where the inspector is unable to reach a satisfactory conclusion on a particular matter from the inspection and testing undertaken.

When reporting in accordance with BS 7671:2018+A4:2026, an EICR will be assessed as Unsatisfactory where a C1 or C2 observation is recorded.

A C3 or FI observation does not, by itself, result in an Unsatisfactory assessment.

Where an FI observation is recorded, the recommended further investigation should nevertheless be undertaken without delay.

 

19. Engineering Judgement

Existing electrical installations vary considerably in their construction, age, accessibility, usage, condition and available documentation.

It is therefore not possible to prescribe one testing method that will be appropriate in every circumstance.

Reaction Group's engineers will use their professional engineering judgement to determine the appropriate extent and method of inspection and testing, taking account of:

• Electrical safety;

• The condition and type of installation;

• Accessibility;

• Availability and accuracy of previous records;

• Safe isolation;

• Connected electronic equipment;

• Operational requirements;

• The agreed scope of the inspection; and

• The requirements and guidance applicable to the EICR.

Where a preferred test cannot reasonably or safely be completed, the engineer may use another appropriate method of verification where available or record the matter as a limitation or observation.

The EICR should therefore always be read together with its stated extent, agreed limitations, operational limitations, observations and test results, all of which form part of the overall assessment of the electrical installation.

 

Addendum B – Additional Terms Applicable to Lighting Services

B1. Performance of Lighting Services

 

B1.1 Reaction Group shall use all reasonable endeavours to perform Lighting Services (including installation, testing and/or maintenance of lighting systems) within any timescales set out in the Order Confirmation. Time is not of the essence, and Reaction Group shall not be liable for any loss or damage arising from reasonable delays.

 

B1.2 If Reaction Group attends site but is unable to carry out Lighting Services due to lack of access, incomplete preparation, or other Customer-caused delays, Reaction Group may charge for abortive attendance and rescheduling at its standard rates (or the Minimum Order Value, whichever is higher).

 

B1.3 Reaction Group will commission any installed lighting system upon completion of the Services to ensure that it is operational and compliant with relevant electrical and safety standards.

 

B1.4 The Customer must notify Reaction Group within three Working Days if it believes any agreed Service date has been missed or incorrectly recorded so that a new date can be scheduled.

 

B1.5 Reaction Group may complete Lighting Services in stages or phases as reasonably required by project conditions, and such phasing shall not constitute a breach of this Agreement.

 

B2. Site Risk and Responsibility

B2.1 Responsibility for the Site and any Customer-owned lighting fixtures remains with the Customer at all times. Reaction Group is responsible only for reasonable care of its own tools and temporary materials while on Site.

 

B3. Specifications and Design Responsibility

B3.1 Unless otherwise stated in the Order Confirmation, the assessment of lighting system design, fixtures, and layout requirements remains the Customer’s responsibility unless Reaction Group has been expressly engaged to provide a design or specification Service.

B3.2 Any advice or recommendations given by Reaction Group in relation to Lighting Services are offered in good faith and based on information supplied by the Customer. Such advice does not constitute a guarantee of performance or representation beyond the scope of the Services agreed.

 

B4. Service Warranty and Limitation of Liability

B4.1 Reaction Group warrants that Lighting Services will be carried out with reasonable skill and care and in accordance with industry standards.

B4.2 Reaction Group’s liability for any defect in Lighting Services shall be limited to the reasonable cost of re-performing the affected Services, subject to the limitations set out in Clause 15 of these Terms and Conditions.

 

Addendum C – Additional Terms Applicable to Fire Door Services

C1. Scope of Services

C1.1 “Fire Door Services” means the inspection, testing, maintenance, repair, replacement, and/or installation of fire doors and associated components (including frames, glazing, intumescent seals, hinges, closers, signage and hardware) as specified in the Order Confirmation.

C1.2 Reaction Group provides these Services strictly in accordance with:

• The Regulatory Reform (Fire Safety) Order 2005;

• Building Regulations 2010, Approved Document B;

• BS 8214:2016 (Timber-based fire door assemblies); and

• BS 9999:2017 (Code of practice for fire safety in the design, management and use of buildings).

C1.3 Reaction Group’s role is limited to the physical inspection, maintenance or replacement of fire doors. We do not act as the Responsible Person under fire safety legislation and accept no liability for the Customer’s statutory obligations to manage fire safety on site.

C2. Customer Responsibilities

C2.1 The Customer shall:
a) Ensure that all areas where fire doors are located are safe, accessible, and free from obstruction prior to attendance.
b) Provide Reaction Group with full details of all fire-rated doors, identification numbers, floor plans and any available previous inspection or certification records.
c) Ensure that a competent representative is present during the Services to provide site access and confirmation of work areas.
d) Retain full responsibility for the building’s overall fire strategy and for ensuring that fire doors form part of a compliant fire compartmentation system.
e) Notify Reaction Group of any change in use, alteration or modification to fire doors, frames or surrounding structures following the completion of our Services.

C3. Inspection and Reporting Limitations

C3.1 Fire door inspections are conducted on a non-destructive, visual basis unless otherwise agreed in writing. Inspection does not include removal of architraves, door frames or linings, or dismantling of door assemblies or ironmongery beyond what can be safely accessed without damage.

C3.2 Reaction Group will record visible defects, non-compliances, or potential issues based on professional judgement at the time of inspection. Hidden or concealed defects, damage or deterioration that is not visible during inspection shall be outside the scope of the report.

C3.3 The Customer acknowledges that inspection findings are valid only for the date of inspection and that environmental conditions, use, or alterations thereafter may affect compliance.

C3.4 Any door that cannot be safely accessed or opened during inspection will be recorded as “Not Inspected (NI)” or “Access Restricted (AR)” and excluded from liability.

C3.5 Reaction Group does not warrant that the building as a whole meets fire safety regulations, only that the inspected doors were assessed and/or serviced as described in the Deliverables.

C4. Repair and Installation Works

C4.1 Where repairs or replacements are carried out, Reaction Group warrants that such work will be completed in accordance with the manufacturer’s instructions and relevant British Standards.

C4.2 If, during work, it is discovered that existing doors, frames or wall constructions are unsuitable for repair or upgrade, Reaction Group will notify the Customer. Any required additional work, materials, or redesign will be chargeable as a variation.

C4.3 Reaction Group shall not be liable for any deterioration, malfunction or failure of doors resulting from:

• Inadequate or inappropriate use, handling or maintenance by the Customer or third parties;

• Building movement, moisture, environmental conditions or site alterations beyond Reaction Group’s control;

• Modifications, drilling or painting of doors or hardware after completion of Services; or

• Work carried out by other contractors on the same doors or frames after Reaction Group’s inspection or installation.

C4.4 Any manufacturer’s warranty on supplied components shall be subject to the manufacturer’s own terms and conditions. Reaction Group’s own liability is limited to the re-performance of Services under Clause 15 of these Terms.

C5. Certification and Documentation

C5.1 Where applicable, Reaction Group will issue a report or certificate confirming the inspection and/or work performed. Such documentation is based solely on the condition and findings observed on the inspection date and does not constitute a guarantee of continued performance.

C5.2 Reaction Group is not responsible for the Customer’s failure to implement recommended remedial works or follow-up inspections.

C5.3 Any certification, test labels, or digital records remain the property of Reaction Group until full payment has been received.

C6. Post-Service and Ongoing Maintenance

C6.1 The Customer acknowledges that fire doors require periodic inspection and maintenance in accordance with BS 8214 and BS 9999. Reaction Group accepts no liability for any failure of the fire door system arising after completion of the Services due to lack of ongoing maintenance or subsequent alteration.

C6.2 The Customer must ensure that no works are undertaken to the inspected or installed fire doors (including decoration, refitting, adjustment or hardware changes) that could compromise their fire integrity.

C7. Liability and Indemnity

C7.1 Reaction Group’s liability for Fire Door Services is limited to the cost of re-performing the Services in question and shall not exceed the Contract Price.

C7.2 Reaction Group shall not be liable for:
a) Any consequential or indirect loss, including business interruption, delay, or loss of certification.
b) Any claim arising from reliance on inspection reports beyond their stated purpose or outside their validity period.
c) Any failure of fire doors due to third-party interference, damage, or lack of maintenance after the date of our work.

C7.3 The Customer shall indemnify Reaction Group against all losses, costs, claims and liabilities arising out of:

• The Customer’s failure to comply with fire safety regulations; or

• Any subsequent modification or interference with the doors or components after Reaction Group’s attendance.

 

© Reaction Group Ltd. Terms and Conditions – Updated June 2026